Customer Feedback

We always strive to achieve excellent customer service results. We monitor customer satisfaction throughout the works and ask our customers to complete a customer questionnaire at the end of the reinstatement. We have provided a few examples of these below.

Click on the forms below to open up the satisfaction reports.

          Domestic Fire, c £18,000            Domestic Impact, c £14,000     Domestic Flood, c £50,000                                  November 2011                               November 2011                           August 2011   

Surge Events

Our management team have been undertaking restoration works for over 25 years.  We have worked in many surge events, including the Hull floods in 2007. In a difficult environment, we achieved excellent customer feedback scores, a breakdown of these can be seen by clicking the link.